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Busines Units in Service catalog

Question asked by sharamateti on Jan 15, 2016
Latest reply on Feb 9, 2016 by Jason_Wolfe

Dear All,


We were planning to implement Business units for our client where we have only one business now however the plan is to have a hierarchy.


I was refering to the below link where it says we can see only the services of my parent business unit. But i want if we have a relation like SP-->A-->B-->C, per document user belonging to business unit C can only see the services of its parent which is B here.


Manage Business Units and Tenant Administration - CA Service Management - 14.1 - CA Technologies Documentation



But we need a setup which works like this...


User belongs to business Unit B, should be able to see all the services under B,A and SP


User belongs to Business unit X , should be able to see the services from X, R, P and SP.


In short, all the services at his business units and its parents and its parents so on till it reaches the root.


Please let me know if any one have any thoughts to address this. thanks!