CA Service Management

Hi Team,

During creation of request/incident/problem, when I select the category, group field is automatically filled with the value of Group associated with the selected category.

But when I am creating a change order, this does not happen when I select a change category having a group value associated with it.

What should I do to make it possible?

Kindly suggest.

Thanks & Regards,

Balram Singh Deswal

Hi Balram,

this should be an OOTB feature, I suggest you to open ticket on CA Support.

But if you want to do this by yourself, you can modify load_properties.htmpl form,

this form is loading to workframe on each category change,

you can add simple code into it:

<PDM_IF "$args.producer_id" == "chg">

ahdframeset.ahdframe.document.main_form["SET.group"] = <PDM_FMT ESC_STYLE=C>"$args.category.group.REL_ATTR"</PDM_FMT>;

ahdframeset.ahdframe.document.main_form["KEY.group"] = <PDM_FMT ESC_STYLE=C>"$args.category.group.COMMON_NAME"</PDM_FMT>;

ahdframeset.ahdframe.document.main_form["SET.assignee"] = <PDM_FMT ESC_STYLE=C>"$args.category.assignee.REL_ATTR"</PDM_FMT>;

ahdframeset.ahdframe.document.main_form["KEY.assignee"] = <PDM_FMT ESC_STYLE=C>"$args.category.assignee.COMMON_NAME"</PDM_FMT>;

</PDM_IF>

This code isn't tested, so use it at your own risk.

Regards,

cdtj

#helpinghands

Hi cdtj,

Thanks for your response.

I want to know whether this feature is supported in your CA SDM 14.1 environment?

Regards,

Balram

Hi Balram,

This should still be supported with r14.1.

Question is have you installed the ''Category_Defaults' option? This  is the option that makes this work. The defaults values from Change Category into Change Order, e,g. group or assignee.

Kind Regards,

Brian

Category_Defaults

Thanks a lot Brian.

It is working now. The option was not installed earlier. So I installed it and restarted the services.

Regards,

Balram