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Restrict Internal Comments in Notifications

Question asked by AnjaneyaRajuE on Jan 25, 2016
Latest reply on Apr 29, 2016 by mitu

Hi Team,

 

we have a requirement to restrict to send if the activity in a ticket is internal in notifications.

 

id there any way to put if condition in message templates

 

Regards,

 

Anjaneya Raju E

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