AutoSys Workload Automation

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  • 1.  How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

    Posted Jan 25, 2016 12:14 PM

    Hi Community People, how are you?

    Please, may you help with this question:

    How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services?

    May you give me an idea?

    Thanks a lot...

    Jesús Ostos



  • 2.  Re: How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

    Posted Jan 25, 2016 10:03 PM

    Hi Jesus,

     

    One way to achieve this is to have an application APPL1 which defines a dSeries webservices job WEBSERV1 and have an event APPL1_EVENT which would trigger the application APPL1.   In Application APPL2, when an a job fails, you can invoke an alert which can execute a javascript and trigger APPL1 via the execTrigger command.  In order for this to work, you will have to implement the webservice for submitting the ticket.  The option userparameter1-4 can be used to pass arguments to the application APPL1 and the job.

     

     

    execTrigger('eventname','ADD | REPLACE','time','NOHOLD | HOLD', 'userparameter1','userparameter2','userparameter3', 'userparameter4','rootjob');

     

    You can find more details on the execTrigger command in the CA Workload Automation DE - Programming Guide on the support portal.

     

    Note: To take advantage of the web services job type, you will need to install the web services system agent plugin.

     

    Please let me know if you have any further question.

     

    Regards,

    Pradeep



  • 3.  Re: How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

    Posted Jan 26, 2016 09:01 AM
      |   view attached

    Hi Pradeep, how are you?

     

    I appreciate your comments about this question. I will try, right now, to do this implementation

     

    In order to open a ticket in CA-Service Desk, when a job fails in CA-Workload Automation DE.

     

    If I have a doubt, I will send you an email…

     

    Thanks a lot and have a good day…

     

    Jesus Ostos

     

     

     

    De: gunpr01 

    Enviado el: lunes, 25 de enero de 2016 10:35 p.m.

    Para: JESUS Ostos Molina <jesus.ostos@itbscorp.com>

    Asunto: Re:  - How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

     

     

     

     

     

     

    <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h0/eqhG5v9o4WV1pCmWaB03cQMM-2FRM63dbES9keMu-2B5y4LAteS5JA-2BL6HZx-2Bsa1imhd0gZXmzu9w2B0pOUERsLVxw-3D-3D> CA Communities

     

     

     

     

     

     

    How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

     

     

    reply from gunpr01 <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h1/eqhG5v9o4WV1pCmWaB03cVzgr1XOp-2Fh3MpDdOCUiYkt6Q-2BHig6v7U5nheGaUV70zxtcD-2Br4hSQwP-2FGlERxXshX0KuYNzLkIl2dhoZcHJ0AA-3D>  in CA Workload Automation - View the full discussion <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h2/eqhG5v9o4WV1pCmWaB03cZj7AkZ13-2FnqzZLeg2Q8-2Fmkt4k7Dr-2Fun5Vt-2BGr3foXQFG7YpGzLdQPTHA2O3xplCAbIu-2BP31kyX8GgdMLexlTqM-3D>



  • 4.  Re: How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

    Posted Jan 26, 2016 09:03 AM
      |   view attached

    Hi Pradeep…

     

    Yes…I think that we are ready with this question. It is my turn to work with it.

     

    Thanks a lot…

     

    Jesus Ostos.

     

     

     

    De: gunpr01 

    Enviado el: lunes, 25 de enero de 2016 10:35 p.m.

    Para: JESUS Ostos Molina <jesus.ostos@itbscorp.com>

    Asunto: Re:  - How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

     

     

     

     

     

     

    <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h0/eqhG5v9o4WV1pCmWaB03cQMM-2FRM63dbES9keMu-2B5y4LAteS5JA-2BL6HZx-2Bsa1imhd0gZXmzu9w2B0pOUERsLVxw-3D-3D> CA Communities

     

     

     

     

     

     

    How can I open a ticket in CA-Service Desk when a job fails in CA-Workload Automation DE using web services.

     

     

    reply from gunpr01 <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h1/eqhG5v9o4WV1pCmWaB03cVzgr1XOp-2Fh3MpDdOCUiYkt6Q-2BHig6v7U5nheGaUV70zxtcD-2Br4hSQwP-2FGlERxXshX0KuYNzLkIl2dhoZcHJ0AA-3D>  in CA Workload Automation - View the full discussion <http://jiveon.jivesoftware.com/mpss/c/9wA/PDcDAA/t.1u5/WpFwviKES22DI_IWUR1e7Q/h2/eqhG5v9o4WV1pCmWaB03cZj7AkZ13-2FnqzZLeg2Q8-2Fmkt4k7Dr-2Fun5Vt-2BGr3foXQFG7YpGzLdQPTHA2O3xplCAbIu-2BP31kyX8GgdMLexlTqM-3D>