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Transferring Incidents in 14.1.02

Question asked by Grant Bruneau Champion on Jan 27, 2016
Latest reply on Jan 2, 2017 by subbaraomahendrakar.1

Hi Community,

 

We recently upgraded to 14.1.02 and one of the annoyances voiced by our users was the fact that in the Transfer activity you need to remove the Assignee before you can change the group.  This adds a bit more clicks to what should be a simple task.

 

Is there an easy way to force the Assignee value to be blank when opening up the Transfer activity?  Or perhaps there's a better way to do this that I haven't thought about?  Any advice is appreciated, thanks!

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