Setting up a new field in CA that will indicate if response time SLA was missed or met (similar to the field that we have for resolution time SLA).
Can you elaborate on your requirement?
In your environment, what is the difference between 'response time SLA' vs. 'resolution time SLA' in terms of how they are set and how they are used on a ticket?
Have you looked at Service Targets yet? Perhaps you can cater your requirement with this?
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