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Automatically change status when transferring between group

Question asked by Grant Bruneau Champion on Jan 28, 2016
Latest reply on Jan 28, 2016 by Grant Bruneau

Hi Community,

 

I'm trying to figure out how to automatically change the status of incidents when they are transferred between groups.  Can someone help point me in the right direction?  I started looking into Events and Macros but wasn't sure how to set something like this up.  Is it possible out of the box or does it involve a customization?

 

Thanks!

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