CA Client Automation

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  • 1.  Remote Control - Meeting Mode w/ Hidden System Tray icon

    Posted Feb 01, 2016 04:19 PM

    If the system tray icon is hidden via configuration policy, how can a user give mouse/keyboard control to a remote viewer using 'Meeting Mode' as the connection type?



  • 2.  Re: Remote Control - Meeting Mode w/ Hidden System Tray icon
    Best Answer

    Broadcom Employee
    Posted Feb 02, 2016 04:56 AM

    Hi Bill

     

    I believe that the RC system tray icon will be presented when the RC connection is made. Do you see something different?

    regards

    Rich



  • 3.  Re: Remote Control - Meeting Mode w/ Hidden System Tray icon

    Posted Feb 08, 2016 09:02 AM

    HI Bill

    I was wondering if you were able to confirm Richard's response that  the RC system tray icon will be presented when the RC connection is made?

    Please let us know if we can assist you further on this.

    Thanks

    Joe



  • 4.  Re: Remote Control - Meeting Mode w/ Hidden System Tray icon

    Posted Feb 11, 2016 05:18 PM

    There is part of the organization which has all system tray icons disabled via config policy.



  • 5.  Re: Remote Control - Meeting Mode w/ Hidden System Tray icon

    Posted Feb 17, 2016 09:24 AM

    Bill

    When you connect to those machine that have the policy show icon disabled do the end users get prompted ?

    please advise

    Thanks

    Joe



  • 6.  Re: Remote Control - Meeting Mode w/ Hidden System Tray icon

    Posted Feb 17, 2016 09:30 AM

    Yes, the remote user is prompted to allow the connection as 'meeting mode' is designed.