AnsweredAssumed Answered

Delete all Tickets before going Live

Question asked by Balram.Deswal on Feb 4, 2016
Latest reply on Feb 4, 2016 by Balram.Deswal

Hi Team,

 

I have CA Service Desk 14.1 running on Windows Server 2012 R2. I want to delete all the existing tickets in the system. When I am referring the following knowledge document:

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec000003437.aspx

 

It says:

Navigate to Application Setup >> Manage Configurations

 

But there is no such option of Application Setup in Administration Tab or any other Tab in ServiceDesk user login.

 

Kindly guide me on this.

 

Thanks & Regards,

Balram Singh Deswal

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