AnsweredAssumed Answered

Delete all Tickets before going Live

Question asked by Balram.Deswal on Feb 4, 2016
Latest reply on Feb 4, 2016 by Balram.Deswal

Hi Team,


I have CA Service Desk 14.1 running on Windows Server 2012 R2. I want to delete all the existing tickets in the system. When I am referring the following knowledge document:


It says:

Navigate to Application Setup >> Manage Configurations


But there is no such option of Application Setup in Administration Tab or any other Tab in ServiceDesk user login.


Kindly guide me on this.


Thanks & Regards,

Balram Singh Deswal