CA Service Management

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  • 1.  Volume Trend Crystal Report Giving Error

    Posted Feb 03, 2016 09:29 PM

    Hi Team,

     

    When I am trying to run the crystal report either from Service Desk 14.1 or from Java Launch Pad, I am getting the following error:

    volume and trend.png

     

    Other reports are running as of now. I have CA BOXI 4.1 SP3 running on Windows server 2008 R2.

     

    Kindly provide the solution for this.

     

    It is very urgent.

     

    Regards,

    Balram



  • 2.  Re: Volume Trend Crystal Report Giving Error

    Broadcom Employee
    Posted Feb 04, 2016 09:17 AM

    Balram,

     

    Failed to open connection usually means the user logged into CABI doesn't have permissions on the Universe object, or the Universe's Connection object,  OR  the Universe is not able to connect to the underlying database (SDM ODBC layer in this case).  I'd recommend starting with if the connection settings are correct -  http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595754.aspx

     

    _R



  • 3.  Re: Volume Trend Crystal Report Giving Error

    Posted Feb 04, 2016 09:36 AM

    Thanks Raghu for this valuable link.

     

    I will follow the steps and update you with the findings.

     

    Regards,

    Balram