AnsweredAssumed Answered

PPM 14.3 New Install - servicensa files not installed in clarity/bin

Question asked by tenden on Feb 7, 2016
Latest reply on Feb 8, 2016 by Suman Pramanik

Just finished running the PPM 14.3 install on SuSE Linux 11.2.


Pre-install and Install checked out fine. No error messages, only a warning about the Data Warehouse not being configured yet. Not a problem, since the Admin and Application modules can run without it.


For some reason, all the servicensa files are not in the clarity/bin directory. All of the beacon files are there and the Beacon Service can be started and stopped normally.


Have completely wiped the clarity home directory and install directory and re-installed several times just to be sure I did not miss anything.


Still the same result.


This install is being done on a system that was a 13.2 install, but the old files have been moved and the JAVA_HOME, tomcat directory and NIKU_HOME files are all correct for the 14.3 version.


Also, the install is not being done as root, but as a user that can run all files in the clarity folder.


As per the instructions on page 460 of the install guide: set the following options:

     Use command prefix such as sudo for superuser tasks? [no] : no

     User name for superuser tasks [root] : clarity


Am attaching the checkinstall-results zip file and the log of the Install.


Any help would be appreciated.


Thank you.