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Custom Create SDM Incident

Question asked by Shlomobaevsky on Feb 7, 2016
Latest reply on Mar 2, 2016 by jmayer

I want to use built-in process to create new incident in SDM but with my form.

I copied exists 'Issue Detail' form and custom it: set constant category value: pcat:***|Category Name.

Then created new Offering Group and Offering, attached new form and set it under category.

Under Events-Rules-Actions copied 'When Category.. and Status is Pending...' to new one and set my category in filter.

I open new Catalog issue and see that in DB it status changed to 1000 (filter condition) but unfortunately new SDM incident not creates.

 

Please help

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