I want to use built-in process to create new incident in SDM but with my form.
I copied exists 'Issue Detail' form and custom it: set constant category value: pcat:***|Category Name.
Then created new Offering Group and Offering, attached new form and set it under category.
Under Events-Rules-Actions copied 'When Category.. and Status is Pending...' to new one and set my category in filter.
I open new Catalog issue and see that in DB it status changed to 1000 (filter condition) but unfortunately new SDM incident not creates.