Incidents ticket implements “Affected Service” field and it's linked to “Enterprise Services” CIs.
So, i'm tryinmg to use the same field to mapping other class/families CIs without a new custom field.
This is issue when using “Affected Service” field to mapping other CIs:
- By Schema Designer this field using a “cr.affected_service::check_family()” trigger, to ensure input “Enterprise Services” CIs values.
The idea is dont use a new custom field.
-- how can manage this field/trigger to let specify another class/family CIs in “Affected Service” field? or,
-- how can do to modify this function or replace it to another new, to let specify another class or familt CIs?