CA Service Management

We have a requirement to have certain fields (some out-of-the-box, some custom) cleared when a Contact record is copied via the GUI.

We know all about the functionality to achieve this for Inc/Req/Prb, COs and Issues by updating the over-riding methods like cr::copy_cr_site in tmplcopy_site.spl but that is obviously specific to those object types as a 'bop_sinfo -m cnt' doesn't show any equivalent method.

We are using r12.6 of SDM.

Does anyone know how to do this for Contacts?

Thanks,

Alan

Every object that has a 'Copy' option implements the 'make_<fac>_copy' method - for Contacts it's make_cnt_copy. You can override the make_cnt_copy function in a custom .spl file and define your own. You have to remember that this method runs in the context of the copied object and it receives a Group Leader as a parameter, so you don't actually need to save anything, the system will save it for you.

Example:

cnt::make_cnt_copy(...)

{

  string func_name; func_name = "cnt::make_cnt_copy";

 

  object gl; gl=argv[0];

 

  // Get a new Object

  send_wait(0, top_object(), "call_attr", "cnt", "get_new_dob", NULL, NULL, gl);

 

    if (msg_error()) {

        logf(ERROR, "%s cannot create a new Object: %s", func_name, msg[0]);

        return;

    };

   

  object new_dob;

  // Copy the fields from an existing object to the new Object

  new_dob = msg[0];

  new_dob.first_name = first_name;

  new_dob.notes = notes;

 

  // TODO: add your specific fields here.

 

// Return the new object

  set_return_data( new_dob );

    

   

}

That's just what I need to know. Thanks , Cristi

Thanks all.

Flagging Cristi's post as "Correct Answer."

Kyle_R.

Great! Works!