AnsweredAssumed Answered

variables do not respond

Question asked by Marco Antonio Velazquez Aldama on Feb 12, 2016
Latest reply on Feb 23, 2016 by jmayer

Hi everyone,

I have been working with CA SDM version 12.6, and we need to upgrade our tickets by email.

some of our fields are custom "z". and they are of type dropdown.

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but when sending mail these variables does not respond.

these are the variables that have carried out the tests:

 

*  INCIDENT.ZWORKSPACESOLUTION_PERSID=zWorkspaceSolution.INTEGER.lookup_zWorkspaceSolution_by_persid

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*  INCIDENT.ZWORKSPACESOLUTION=zWorkspaceSolution.STRING

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*  INCIDENT.ZWORKSPACESOLUTION_PERSID=zWorkspaceSolution.INTEGER.lookup_urgency_by_persid

 

the following variables, which are sent in the mail.

%INCIDENT_ID= GTR-207862

%STATUS= En Proceso

%zWorkspaceSolution= COMUNICACIONES.INSTALACIONES.FALLA DE ENERGÍA ELÉCTRICA

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