My customer wants in the mobile app the possibility for the user to choose the category in the opening of a new ticket.
Is this possible?
There's a published patch for this on 12.9. For Windows, https://support.ca.com/irj/portal/solncdndtls?aparNo=RO77338&os=WINDOWS&fc=3&actionID=3
For other platforms look for "CONFIGURE ATTRIBUTES OF TICKETS" on the 12.9 Patches link: http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-desk-manager-129-solutions-patches.aspx?id=%7B4BD6E37A-EE59-4C44-9170-A956804C607B%7D
If you expose category(incident / request area) in the mobile attributes section of SDM (https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/configure-the-mobile-attributes-for-ca-sdm-tickets#ConfiguretheMobileAttributesforCASDMTickets-Requests/Incidents/Problems), then you should be able to select that via the app as well.
My SD is 12.9 and I didn’t find this information in there. I think in this version is not possible. Or there is a need of a fix patch?
Enviada em: quarta-feira, 17 de fevereiro de 2016 15:15
Para: Juliana Mendo <email@example.com>
Assunto: Re: - Is it possible to choose request area in Mobile App
CA Communities <https://communities.ca.com/?et=watches.email.thread>
Is it possible to choose request area in Mobile App
reply from Raghu Rudraraju<https://communities.ca.com/people/Raghu.Rudraraju?et=watches.email.thread> in CA Service Management - View the full discussion<https://communities.ca.com/message/241861368?et=watches.email.thread#241861368>
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