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How to create event and macro for Special handling contacts

Question asked by kalsw01 Employee on Feb 17, 2016
Latest reply on Feb 17, 2016 by kalsw01



For incidents/request/problems with "Affected end user" being a "VIP"(special handling)  and once ticket status is changed to "Resolved"  then "Priority" should change to 1

Can you please help, on How to write an Event and Macro for this.