Hello Everyone,
We don't normally push out notification of a minor T-patch, but as I've received a few questions on this one, you should add it to your checklist if thinking of installing the ITSM 14.1 Cumulative Patch 2.
In short, it puts back the "normal behaviour" that when you do a search against a ticket's Assignee, that on the second search you can search for all Contacts without being limited to just those "Contacts who are part of the Group."
Please see CA Support and paste the URL from this post into your issue if you require this patch. Request "Patch for Problem USRD 3444."
NOTE: It will likely be written up into a future Cumulative Patch anyway, if this is not a pressing concern for your site.
PROB #: 3444 FN: T56H084 FT: D33 DATE: 29 Dec 2015
PROBLEM SYMPTOM: WIN-AFFECTED END USER LOOKUP LISTS ONLY GROUP CONT
----------------------------------------------------
After applying second set of cumulative patches
for Service Desk Manager r14.1, if the Group
field in a ticket is already filled, the
selection in Affected End User field will be
restricted to the contacts of the group.
Steps to Reproduce:
1. Login to ServiceDesk. Create a new Group.
2. Update with few contacts to the group created
in Step1.
3. Create a new ticket and fill the group in the
detail page.
4. Click on the 'Affected End User' lookup field.
Result:
Only the contacts present in the group are
displayed instead of displaying all possible
contacts.
Thanks, Kyle_R.