I am testing the Archive & Purge in my Lab environment, before implementing at production. Here is the detail of the test ticket that I want to Purge:
When I am running the out of box Call Request rule after modifying it as per the following screenshot:
It is showing 0 Main Objects and 0 Child Objects purged in the Archive and Purge History as shown in the screenshot:
Kindly provide the solution for this. What I need to do to delete this incident?
Thanks & Regards,
Balram Singh Deswal