AnsweredAssumed Answered

Forcing Refresh of Ticket on Return from Custom Activity

Question asked by Alan_Eth on Feb 22, 2016
Latest reply on Mar 9, 2016 by torge03

We are using CA Service Desk Manager r12.6.


We have a custom Activity on Inc/Req/Prb that is modelled very closely on the in-built "Update Status" Activity. It also results in the Status of the ticket being updated but when our activity is Saved but the main ticket window does not refresh - so the old Status remains displayed. How can we force a refresh after our activity is completed?


We have compared the code of the menu option in the "menubar_sd" file and the form file with the "Update Status" activity but nothing is obvious to us.