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Xtraction - Date Filters based on Workshif

Question asked by RicardoLimaNeves7 on Feb 23, 2016
Latest reply on Mar 1, 2016 by jmayer

Hi All,

 

I would like to know how to create new date filters based on workshifts defined in CA Service Desk.

 

For example, I would like to update the existing date filter (on Xtraction) "Yesterday" to consider a specific workshift (a Regular Workshift):

 

Mon - Fri {8:00 - 19:00}

 

Is there any procedure or function to do this?

 

Thanks,

Ricardo Lima Neves.

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