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Automate to send a notification

Question asked by SonJais on Feb 24, 2016
Latest reply on Feb 25, 2016 by jmayer

hi guys,


we wanted to know if we can automate to send a notification (i.e. whenever a ticket is raised by a VIP) to a particular group of people even if the ticket is not assigned to their queue. if yes , then how. we are working on CA Service Desk 12.5.