AnsweredAssumed Answered

Geographically located application servers

Question asked by Grant Bruneau Champion on Feb 25, 2016
Latest reply on Feb 25, 2016 by Grant Bruneau

Hi community!


I am researching whether or not geographically located application servers would be a worthwhile investment in my organization.


Currently we have service desk 14.1.02 implementated in advanced availability configuration with all servers located in one facility. We have 1 background, 1 standby and 5 application servers.


We have users all over the world and those furthest away from our servers can see upwards of 5 second delays during creation of new records. Record lists seem to return in half that time.


This leads me to believe that geographically located application servers may be a good idea for our environment.


I was wondering if anyone here has implemented geographic app servers and how much that improved user experience?
Also is there a point where adding more application servers could slow down the service as a whole?


I appreciate any advice, thanks!