Service Operations Insight

  • 1.  SOI Catalyst Connector 3.4.1

    Posted Feb 25, 2016 05:36 AM

    Hi

     

     

    Has anyone experience any issues after installing the catalyst connector 3.4.1 with SCOM connector and does not appear in the Admin console in SOI ?

     

    I need assistance on this

     

    Thanks

    Reza



  • 2.  Re: SOI Catalyst Connector 3.4.1

    Posted Feb 26, 2016 12:33 AM

    Hi Raza,

     

    I have seen couple of issues around this earlier.

    Their is not one particular reason we can point to and need to look from many aspects.

     

    1. Check if <Machine_Name>__CatalystConnector is showing on the WebUI, if not then need to look at ..\CA\Catalyst\CatalystConnector\ifw\log\ifw.log

     

    2. If this entry is showing but SCOM connector is not shwoing then need to look at connector log in location ... CA\Catalyst\CatalystConnector\container\data\log

     

    Thanks,

    Ashay