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Close incident for analyst level 1

Question asked by jhonj.bustamante on Feb 25, 2016
Latest reply on Feb 27, 2016 by JussiValkonen

Hi community,

 

I'm using CA SDM 14.1.02 and I have a question: ¿How can I to set so that the Analyst level 1, only can to close incidents from any state, and be the only one to see the closed state from any previous state?

 

Thank you.

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