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Incident Enquiry

Question asked by sharamateti on Feb 25, 2016
Latest reply on Feb 26, 2016 by jmayer

Hi,

 

Our front desk get calls to enquire about the incident and to escalate it. And
the team wants to raise a request for each such call to capture the efforts.

 

Now, we are looking for a relation between incidents and requests, further
should have a privilege to raise request from incident so it captures all the
information from incident.

 

Please let me know if you have any ideas.

 

/sharath

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