I have installed CA Service Desk 14.1 and CA BOXI 4.1 SP3 on separate servers. I have also installed CA BOXI client tools on the same server of CA BOXI. After that, I have integrated CA BOXI with CA SDM and crystal reports are running fine (in both java bi launch pad and reports tab of CA SDM).
I don't know how to create customised reports in BOXI for CA SDM.
Kindly provide me the guides to follow for creating such customised reports.
Thanks & Regards,
Balram Singh Deswal