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Timesheet Lock

Question asked by suhail-sayed Champion on Feb 26, 2016
Latest reply on Feb 26, 2016 by Suman Pramanik

Hello All,

 

One of the users of CA Clarity PPM is facing an issue with his Timesheet. He is getting an error message - "TMA-0111: Error updating timesheet. Couldn't obtain lock. Click browser's back button and try again." I suppose this is linked to a Timesheet Lock that may have been generated when the Timesheet might have been saved. However, a few hours later when I try to look into this issue by using the SQL Query:

 

select * from prlock;

 

I notice that the DB Table prlock is returning 0 records. So, is it possible that the Timesheet Lock has now been cleared? Do Timesheet Locks clear automatically after a few hours? If yes, after how many hours on an average?

 

Many Thanks,

 

Suhail.

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