AnsweredAssumed Answered

Hide option "Close All Children" according to the role and ticket Request/Problem/Incident.

Question asked by jhonj.bustamante on Mar 1, 2016
Latest reply on Mar 2, 2016 by JussiValkonen

Hi community,


I'm using CA SDM 14.1.02 and I have a question: ¿How can I hide option "Close all children" accordin to the ticket Request/Problem/Incident?


I have to hide the opción the image, so that can see level 1 Analyst in a incidents ticket but not in a problem ticket. As an level 2 Analyst can see the option in a problem ticket but not in a incident ticket.



Thank you very much.