CA Service Management

Could anyone suggest me on how to increase the length of a text field property?

By default it is a short length text field on the properties tab form though the default size that it can accomodate is 240 characters.

If it's too much of an effort then I would create a text field on the main form rather using a property field.

Hi Vishnu,

Unfortunately that is hardcoded currently and cannot be changed from within the product.  For something like this it would be best to create an "idea" here in the communities so folks can vote for it, and product management can review it for possible inclusion in future versions of the product.  

Thanks,

Jon I.

As I expected...Thanks Jon. I created this request in Idea and hope this gets considered to be accomodated in the future releases of Service Desk Manager.

I voted for it

I think it is possible to change this, but you will need to change field size on the database level and then create mod file to make changes on object layer. Sometime we do this for the clients, but never done this for properties. Anyway this is regular field of string type so it should work without any problemd

That procedure applies to an object/field that actually exists on both object and DB layers but I wonder how this is applicable for properties...

The properties also exist on both layers, for example cr properties on object layer are defined as cr_prp object, data for this object is stored in Req_Property database table.

Factory cr_prp

Attributes:

   id                   INTEGER

   producer_id          LOCAL STRING(20)

   persistent_id        STRING(30)

   sequence             INTEGER REQUIRED

   label                STRING(80) REQUIRED

   description          STRING(240)

   value                STRING(240)

   required             INTEGER REQUIRED

   sample               STRING(240)

   owning_cr            SREL -> cr.persistent_id REQUIRED

   last_mod_dt          DATE

   last_mod_by          SREL -> cnt.id TENANCY_UNRESTRICTED

   validation_rule      SREL -> prpval_rule.id

   validation_type      SREL -> prpval_type.id

   value_description    STRING(240)

The text box property field shows up as small text box on the Reqest form though it can hold 240 chars currently. I'm looking into widening the text box length on the form, makes sense?

detail_form.js contains function called detailWriteProperty, there you will find the following lines:

rowData = "<input" + detailNextID(1,false,attr_name) + " TYPE='" + type + "'" +
" title=\"" + hdrtext + '"' +
checked + " name=SET.prop" + propNum + ".value " +
"size=50 " +
"value=\"" + value.replace(rxQuote,"&quot;") + "\">";

Here you need to change size attribute value e.g

rowData = "<input" + detailNextID(1,false,attr_name) + " TYPE='" + type + "'" +
" title=\"" + hdrtext + '"' +
checked + " name=SET.prop" + propNum + ".value " +
"size=100 " +
"value=\"" + value.replace(rxQuote,"&quot;") + "\">";

Do not forget to clear browser cache or put it to private browsing.

This is perfect. Thank You, Gutis!!

Hello vchinni;

i tried gutis solution but the property field is not increased, i changed the size value to 100 through the detail_form.js file from Web Screen Painter and saved and published; but the length is still the same.

am i missing anything here?

Regards;

Mohamed El-Fahd

Hi Gutis;

i tried your step but the property field is not increased, i changed the size value to 100 through the detail_form.js file from Web Screen Painter and saved and published; but the length is still the same.

am i missing anything here?

Regards;

Mohamed El-Fahd

Hi Gutis;
i tried your step but the property field is not increased, i changed the size value to 100 through the detail_form.js file from Web Screen Painter and saved and published; but the length is still the same.

am i missing anything here?

Regards;

Mohamed El-Fahd

Maybe you made modifiactions for detail_form.js tha is in bopcfg folder, but you also have customized version in site\mods?

Thanks Gutis i just clears the browser cache and it working fine now, one last thing can i make the properties field size  looks like the description field?!!  

hi,

if I understood your requirements, code below generates input type field but description is textarea. You can try to replace:

rowData = "<input"

with:

rowData = "<textarea"

textarea have few different flags such as "rows",  to configure input properly, please check these docs:

https://developer.mozilla.org/en-US/docs/Web/HTML/Element/Input

https://developer.mozilla.org/en-US/docs/Web/HTML/Element/Textarea 

Regards,

cdtj