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Analyst Names not appearing in Assignee Autocomplete List

Question asked by Balram.Deswal on Mar 3, 2016
Latest reply on Mar 8, 2016 by Balram.Deswal

Hi Team,

 

I have upgraded from CA SDM 12.6 to 14.1 and cumulative patch is also applied after that. There is an issue arising that analyst names are not coming in the auto complete list while editing an existing request.

For example in the screenshot below, Analyst name expected is 'RESHMA K S'

1.jpg

 

But the same analyst's name comes correctly while creating a new request as per the screenshot:

2.jpg

 

Kindly suggest what could be the possible reason for that.

 

Thanks & Regards,

Balram Singh Deswal

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