Hi community,
I'm using CA SDM 14.1.02 and I have a question: ¿How I can do to set the time invested as mandatory field, for the following actions: To escalate, to transfer, to research, and update solved status in a incident ticket?
I tried the following, with following results:
To transfer and to escalate, I modified the "xfer_esc_cr.htmpl" in the line: <PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=alg.time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100>, This worked for me. Good.
To research, I modified the "detail_alg.htmpl" in the line: <PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100>, This does not work for me. BAD!!
To update solved status, I modified "request_status_change.htmpl" in the line:
<PDM_IF "$args.type" == "I">
<PDM_IF "$args.status" == "RE">
<PDM_MACRO name=dtlTextbox hdr="Tiempo invertido" attr=alg.time_spent evt="onBlur='validate_duration_ts(this)'" make_required="yes" maxlength=100> //"only this line, worked for me, but, for all states, and I just want for update the ticket to solved state. BAD!!"
</PDM_IF>
</PDM_IF>
Note: the words in bold, italic and underlined, are what I modified.
¿Can anyone help me solve this please?
Thank you very much.