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Duplicate Event/Rule in catalog

Question asked by ss_shubha on Mar 7, 2016
Latest reply on Jun 10, 2016 by ss_shubha

Hi All,


I am using ca service management 14.1. We have a event/rule created in ca service catalog which create SD ticket for each service option. Action used is pam workflow to create SD event/rule is working as expected which trigger 1 rule for 1 service option. But issue what I am facing is, sometime for 1 service option 2 rule/action are getting triggered and due to which duplicate SD tickets are getting created. Don't know in which scenario it as this behaviour, as anyone faced same issue?