AnsweredAssumed Answered

BOXI/WEBI shows question mark in a black diamond against lists

Question asked by Kyle_R Employee on Mar 9, 2016
Latest reply on Mar 10, 2016 by Kyle_R



Looking for some suggestions on the following BOXI/WEBI question in CA Service Desk Manager 12.9.


When viewing a list of values, there is a black diamond with a question mark against all values.


BOXI with diamonds and question marks.png

This is preventing sorting.


Any suggestions?


The following procedure has been tried without success:

* Login to designer

* Import the universe

* Refresh structure from view

* Export the universe


Also editing an existing report and creating a new one.


Windows 2008 R2.


I see lots of issues about this against BOXI on the web, but not sure where to start in this instance.


Thanks, Kyle_R.