Looking for some suggestions on the following BOXI/WEBI question in CA Service Desk Manager 12.9.
When viewing a list of values, there is a black diamond with a question mark against all values.
This is preventing sorting.
The following procedure has been tried without success:
* Login to designer
* Import the universe
* Refresh structure from view
* Export the universe
Also editing an existing report and creating a new one.
Windows 2008 R2.
I see lots of issues about this against BOXI on the web, but not sure where to start in this instance.