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Add / modify field in Web Screen Painter (CA Service Desk)

Question asked by svucic on Mar 9, 2016
Latest reply on Mar 14, 2016 by svucic



I have added "Root cause" field to "Update status" form, and I would like to set up the default value for that field.

Actually the default value should be set on opening incident, in detail_in form.

This is how code looks like now: <PDM_MACRO name=dtlDropdown hdr="Root Cause" attr="rootcause">

I have tried adding something like this: <PDM_MACRO name=dtlDropdown hdr="Root Cause" attr="rootcause" default="Network">


Also I have tried drop down menu version, but no succes, there is no default value:

<PDM_MACRO name=dtlDropdown hdr="Root Cause" attr=rootcause default="Network" evt="onBlur='manual_modify();detailSyncEditForms(this)'" initial="" lookup=no>


Can you help me, what am I doing wrong?