CA Service Management

Hi community, I am trying to call a image from a contact form, that's already working, at least when I put manually the image on the folder that I using for; well I want to charge the images from the CA SDM attachment functionality, here is the problem, when I upload the image just lost the name because it put a persid_name.png.gz. something like "9E56F44C42D27B479CCA46B5CA9C06DC_default_profile.png.gz"... and from the form I call it like "default_profile.png", of course are thousands of images with a name like id and from the cnt form is imposible know that attach name.

conclusion: I want to know if I can upload a image in CA SDM without lost the original name, I want to save it in the repository with the same name that was loaded.

I really appreciate your help,

Thanks in advance

hi,

I think there is no need to change generated file name, you can fetch it via PDM_LIST.

Generally Service Desk attachments have followed attribtes:

• orig_file_name - original file name;
• attmnt_name - service desk defined file name (shown in attachments lists);
• file_name - system generated file name (physical file name);

Code will look like:

<PDM_LIST PREFIX=list WHERE="file_name like '$args.userid'" FACTORY=attmnt>

if (Number($list.id) > 0) alert('$list.attmnt_name');

</PDM_LIST>

BTW: If you plan to call that data frequently, I think that better to perform some actions to link data via SREL, because fetching data from huge factories can cause system lags.

Regards,

cdtj

hi cdtj,

Thanks for reply the topic, at the end I think I will do it with PAM, because are so many images and it will take a long time to load the form.

I will post when I solve it.