I need to change priority when the ticket status change.
I tried to do the following:
In the "Activities Notification", In the activity "Change Status", I create an event. This Event contain an Action Macro that change the ticket priority.
Screen "Activities Notification": " Change Status"
In the event,at the tab "Action Information" i added an action macro:
In the event,at the tab "Information Configuration" i setting this
The macro added in the event, is this:
I guess I did all right , but when I update the status of a ticket , the event is not triggered .. What did I do wrong ? Lack some other configuration ? Thank you,