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How to use macro to change priority when the ticket status change

Question asked by rmps on Mar 10, 2016
Latest reply on Mar 13, 2016 by Gutis

Hi,

 

I need to change priority when the ticket status change.

 

I tried to do the following:

 

In the "Activities Notification", In the activity "Change Status", I create an event.  This Event contain an Action Macro that change the ticket priority.

 

Screen "Activities Notification": " Change Status"

 

 

In the event,at the tab "Action Information" i added an action macro:

 

 

In the event,at the tab "Information Configuration" i setting this

 

:

The macro added in the event, is this:

 

 

 

I guess I did all right , but when I update the status of a ticket , the event is not triggered .. What did I do wrong ? Lack some other configuration ? Thank you,

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