One more question on CABI.
We have setup the offline CABI and now want to move our CABI which is pointing to production service desk instance to offline service desk instance.
Can you help me with exact changes to be made.
Below are the things which are on top of my head,
1) patch level should be same
2) ODBC database source on CABI should be changed from production instance to offline sdm instance
3) Web reporting options moved to Offline SDM instance.