CA Service Management

Hello team,

I'm facing error while trying to create attachemnt via WebServices following this doc: http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1802141.aspx

Problem is known, described many times and easy to resolve if using IDE,

here is steps to resolve this on Java: http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec572713.aspx

But my problem that our 3rd party software is designed to use SoapUI and as I understood there is no way to switch from DIME to MIME.

Is anyone faced this situation?

Regards,

Timur

What is the exact error you are getting?

What is the SoupUI version in use?

thank you for the reply Brian,

error is: Client received SOAP Fault from server: Error - could not perform the operation, policy limit exceeded

I asked my colleague about version they using, I'll try to update information soon.

Updated: Soap UI 5.2.1

Hi, i had no troubles attaching files using SOAP UI, i think both formats DIME and MIME are supported by SDM SOAP. Here are the calls i used

<soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
  
<soapenv:Header/>
  
<soapenv:Body>
     
<ser:createAttachment>
        
<sid>686164257</sid>
        
<repositoryHandle>doc_rep:1002</repositoryHandle>
        
<objectHandle>cr:400702</objectHandle> 
        
<description>test</description>
        
<fileName>error.log</fileName>
     
</ser:createAttachment>
  
</soapenv:Body>
</soapenv:Envelope> 

Each SOAP policy under access control can contain operation limit that is allowed per hour maybe you are hiting this limit?

Hi Gutis,

nope I haven't any operations limit, seems that problem were fixed in newer version, but i'm still on 12.7

Regards,

cdtj

Hi, i just checked project archive, and it seems that we did not have any problems with attachments even in sd126. I also found following notes in my documentation from this project:

Although DIME is officially supported and documented by CA, recent research shows that SOAP with Attachments (SwA) can also be used with “crateAttachment” web service method

As far as i remember we used SOAP UI to validate this since SOAP UI does not support DIME:

Here is form soap ui documentation https://www.soapui.org/soap-and-wsdl/headers-and-attachments.html

SoapUI supports the following technologies for working with files and attachments:

• MTOM - a technology for optimized transfer of binary data in SOAP Messages
• SOAP with Attachments in accordance with Attachments Profile - a MIME-based attachment mechanism for the SOAP/HTTP binding
• Inline files for binary content - soapUI specific functionality for simplifying handling of binary message content

Since the industry, for now, seems to be moving towards MTOM, we currently have no plans for supporting any other attachment technology, for example DIME.

So this what makes me think that it is not related to DIME and MIME support

I have found one more tech doc: http://downloads2.ca.com/ftporders/105246/11005142/nt/qi89107/QI89107.D34 and symtomps described there looks very close to my own.

Now I'm downloading soapui to test it by myself, thanks for information you provided.

Have tested Soap UI, error displaying when I'm trying to define file as local path:

<fileName>c:\files\file.txt</fileName>

but working well for cached in Soap UI files:

Hi team,

I'm trying to test with SoapUI 5.2.1, and it's throwing me the same error as you indicated at the beginning of the post.

I have validated everything the community says, in fact validate that I could attach files to the ticket.

But when trying to do the tests for the wsdl, it throws me that error: can not perform the operation; Policy limit exceeded.

Note: I don't modify the .java file, since I have read that CASDM 14.1 cum 2, supports DIME and MIME format.

Thank you very much for the help.

Richard