AnsweredAssumed Answered

Auto assignment - organization

Question asked by rmps on Mar 15, 2016
Latest reply on Mar 18, 2016 by rmps

Hi guys,


I am starting the automatic assignment setting . Consider the following scenario: I have 02 organizations that are in the same building (ie , same local) . However,for contract reasons, every organization is attended by a different resolver group. Is there any way to implement automatic assignment by end-user organization?


OOTB the Auto assignment occurs by location, but if you have more than one group that serves the same location , this OOTB does not work .


How would it be possible to solve this? Any idea?