Symantec Access Management

Hello Everyone,

The following message is being repeated in the Secure Proxy Server logs for a 12.51 installation after enabling the APM integration:

[13/Mar/2016:11:43:33-440] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-440] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::2

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::3

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::4

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::5

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::6

[13/Mar/2016:11:43:33-441] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-442] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::7

[13/Mar/2016:11:43:33-442] [DEBUG] - AggregatedMetricsBean.aggregateData() agent metrics are not present in the buffer...

[13/Mar/2016:11:43:33-442] [DEBUG] - AggregatedMetricsBean.aggregateData()-noOfRequests:::8

Can someone help me clarify why these messages are occurring and what they indicate?

Do you see this message all the time? or only when SPS is not doing anything?

It appears this message will show up if there is no agent metric keys available to report.

Thanks,

In my customer's case these messages appeared during SPS initialization (approximately one minute after startup). Right before we see...

[13/Mar/2016:11:43:30-943] [DEBUG] - Inputs configured for WilyMetricReporter: {port=8886, enabled=yes, host=localhost, class="com".ca.proxy.monitor.wily.WilyMetricReporter, endpoint=tcp://localhost:8886} spsServerName:TAMMPREPSC3.actions.bank_default

[13/Mar/2016:11:43:30-954] [DEBUG] - MetricsSender :Returning value from initialize():-- true

[13/Mar/2016:11:43:30-954] [INFO] - Scheduling a task - [ start interval = 500][ sync interval = 8000][ time unit = MILLISECONDS]

Based on the quick code review on this function, it appears this message will show up if there is no data to report (metric array is empty).

- Does this message *only* show up during SPS initialization?

- Are there any successful data reported from this SPS?

If this message shows up only during initialization when there is no data to report then it may be expected. If you see this message all the time then we need to investigate further in a support case.

Thanks. I am not sure about these. Will check with the customer and confirm.