Could I prevent mobile users from raising R/I tickets on Ca service management with priority 1 or 2.
You can simply apply data partitions constraints for it to apply to the role you used for those mobile users.
Hope this help
Could apply the same to restrice ticket esclation from mobile?
CA SM app uses REST API Role associated for a user's contact record / Access Type.
So, if you want your users who use regular UI to still be able to create such P1/P2 tickets, but only want to restrict them for users using the app, then you would have to create a custom (you can copy existing Role) Role and create a data partition for that role. Make that new role as the REST API Role for the user's contact record / Access Type and you should be good to go.
Actually, the regular web interface has page level restriction, whereas the Mobility app does not have the restriction.
From web interface when the user make the urgent 1 and impact 1, then pop up window will appear and tell him he can not raise P1 tickets.
But, from mobile app the user has urgent check box that make the the priority 2 then he can priotirise the ticket to P1 by using esclation option.
How could i define a Role for the rest API?
Normally it is done on the Access Type detail screen. On that screen you have a REST API Role option which you can point to an existing Role or a new role that you could create.
Create an Access Type - CA Service Management - 14.1 - CA Technologies Documentation
Manage Roles - CA Service Management - 14.1 - CA Technologies Documentation
Thanks! found it!
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