AnsweredAssumed Answered

Assign category for your ticket by using CS SM Mobile App

Question asked by Emad_Almalki on Mar 21, 2016
Latest reply on May 3, 2017 by Johnny_2302

Hi everybody,

     When I am trying to raise a new request ticket from my mobile, I can't find a category field.

1- Under which category my ticket will be assigned if I click create button?

2- Also, Could I define a unique category to handle all Mobile tickets?

 

new request form.png

 

Thanks

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