AnsweredAssumed Answered

Logout event log doesn't shows the reason properly

Question asked by Ronaldo Soares on Mar 21, 2016
Latest reply on Apr 11, 2016 by Ronaldo Soares

Hi everyone,


I would like to share a doubt related event log of type Logout in CA Service Desk Manager r12,9.


According the implementation guide the field numdata1 would identify the reason of the event in case of Logout.

Here is the implemetantion guide where this information can be view:

Implementation Guide Release 12.9.00


My doubt is: Which scenarios could be valid for Logout timeout and Logout abnormal?


I developed a report in CABI for extract this data but the information resulted is all Logout normal. I don't known if this is an issue or just my misunderstanding.


Thank you for read It.


Kind Regards