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CA Service Catalog 12.9 - SLA Stop/Start

Question asked by Hemant_Gautam on Mar 22, 2016
Latest reply on Mar 14, 2018 by John777

Hi Experts,


Could you suggest me how can i control SLA for a custom status that I would like to use. Same way the "Hold" status works where SLA is stopped.


I want to create status like "Pending User Confirmation', "Awaiting User Information" and be able to stop SLA when request reaches this status.



Hemant Gautam