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Tomcat Crashing for CA Service Desk 14.1.02

Question asked by Balram.Deswal on Mar 24, 2016
Latest reply on Mar 24, 2016 by Balram.Deswal

Hi Team,

 

We have upgraded CA Service Desk 12.6 to 14.1.02 in production. It was running smoothly for some days. Now there is a problem. Everyday, the tomcat crashes twice in a day. Web pages stop opening at that time. When we check the logs, there are no errors. All the daemons of service desk are also in running/completed state. At that time, we need to restart the tomcat to make the service desk functioning again.

 

Kindly provide a solution for this.

 

It is being a major roadblock.

 

Regards,

Balram Singh Deswal

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