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Approve Service Catalog requests via mobile

Question asked by dukecityrebecca on Mar 24, 2016
Latest reply on Mar 24, 2016 by dukecityrebecca

Hi, we currently have Catalog v12.9, and need our managers to be able to approve/reject request via mobile. We do not have USS, and are wondering if there's a way other folks are doing this without USS?  Or is USS the only option?

 

Note: once approved, a PAM process kicks off which creates a request a Service Desk v14.1 for fulfillment.  Since we're doing fulfillment, we thought about approving in Service Desk via mail eater, but I think we'd lose our approval tracking for security audits.  Is anyone else using Service Desk for approvals in lieu of Catalog to take advantage of maileater?

 

Thanks!

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