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REST attachment download failure - missing Status?

Question asked by phinchey on Mar 25, 2016
Latest reply on Apr 1, 2016 by phinchey

I have a webservice downloading attachment's for a ticket via REST call.

 

The REST services are generally working fine (can retrieve any other list etc) but when trying to download an attachment we get the following errors in the jrest.log:

 

03/24 20:53:00.190 [http-bio-8050-exec-9] ERROR attmntService ? Exception occurred while downloading attachment file for URI(http://<servernameredacted>:8050/caisd-rest/attmnt/592253/file-resource/). Required status attribute is null for attmnt id(592253)

 

this system is running 12.9 with I believe at least cum1 installed, but won't be able to get the full .his file etc until morning.  have confirmed that the attachments work fine through the UI, and that the status of the attachments is 'INSTALLED' in the mdb. 

A search on support didn't turn up a tecdoc, but wondering if anyone has run into this previously and resolved it, will likely get a case open tomorrow once I am back on with the customer

 

thanks for any help

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