I need to manage some service types with same events, but different workshifts. Instead of recreating multiple events with different workshifts for each service type, I decided to reuse the same events, only changing the workshifts on service types.
I was following this text on documentation:
Specifies the dates, days, and hours when the service type is in effect. Usually coincides with your service desk is operating time period (for example, 24 Hours, Regular, or Non-Business Hours).
The following rules apply to a workshift:
- If you apply a workshift to a service type, stop and restart the service for the workshift to take effect immediately.
- If a workshift for a service type has been specified, but one has not been specified for an event, the service type workshift is in effect.
- If a workshift for an event has been specified, but one has not been specified for a service type, the service type workshift is ignored.
- If a workshift for event and for service type have been specified, the service type workshift is ignored.
So, if I got this right, the workshift on a service type is valid only when there is no workshift on event, right?
However, I tested this situation and the service type's workshift is not being applied. When the workshift is on the event, it works properly.
Is there anything I am missing?