CA Service Management

Hi,

I've updated to CA SDM R14.1 version. In my old environment, R12.5 I had a button in my detail_chg.htmpl that I created change order child since my change order parent with the code 'ImgBtnCreate("makechild", "Crear child change order", "create_new('chg',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child");'. This code in R14.1 works but it doesn't save the datas parent change order in the child change order and neither to assign automatically the parent change order to child changer order. In the R12.5 works ok.

someone can tell me how I can create a button for the creation of childs orders changes capturing data from the parents change orders?

Thanks,

Hi, you can try the to change creation script in the following way:

'ImgBtnCreate("makechild", "Crear child change order", "create_new('chg',0,0,0,'PRESET=type:$args.type','PRESET=parent:$args.id','INITFROM=make_child')", true, 0,"Create a Child");'

You can also try to change make_child form since it also should contain initial values for child change order

Hi Gutis,

Your code links the child change order number in the parent changer order but it doesn't capture the data parent changer order in the child change order (summary, description, 'create since change order number',...)

How can I change make_child form to contain initial values for child change order?. Sorry, I'm not developer.

Regards.

Could you attach your detail_chg.htmpl i will make changes for you

How can I attach a file here?

you need to use advanced editor

Thank Guti,

I've attached the form. The form is in spanish language .

Regards.

I don't see

'ImgBtnCreate("makechild", "Crear child change order", "create_new('chg',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child");'

on you chg form where you have defined your button?

Here is modified form, in order to customize attributes that are copied from parent you need to modify make_child form:

<form name="make_child">

<input type="hidden" name=SET.requestor_by value="$args.requestor">

<input type="hidden" name=requestor_combo_name value="$args.requestor.combo_name">

<input type="hidden" name=SET.summary value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>>

<input type="hidden" name=SET.description value=<PDM_FMT ESC_STYLE=JS2>"$args.description

(se ha creado a partir de la orden de cambio $args.chg_ref_num)"</PDM_FMT>>

</form>

Sorry Guti,

The button is in chg_relchg_tab.htmpl form. Tomorrow I'll test your solution and I'll report the result.

Best Regards.

Hi Gutis,

Where is the make_child form?. I don't find. I've uploaded the form where I have the button.

Regards

Hi you have defined, that create_new function should use make child form ('INITFROM=make_child' ) but you did not created it. Try to place the following lines after <PDM_INCLUDE FILE=std_body.htmpl filename="">

<form name="make_child">

<input type="hidden" name=SET.requestor_by value="$args.requestor">

<input type="hidden" name=requestor_combo_name value="$args.requestor.combo_name">

<input type="hidden" name=SET.summary value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>>

<input type="hidden" name=SET.description value=<PDM_FMT ESC_STYLE=JS2>"$args.description

(se ha creado a partir de la orden de cambio $args.chg_ref_num)"</PDM_FMT>>

</form>

Hi, I did it but don't work. The attibutes aren't copied from parent.

<PDM_INCLUDE FILE=std_body.htmpl filename="">

<form name="make_child">

<input type="hidden" name=SET.requestor_by value="$args.requestor">

<input type="hidden" name=requestor_combo_name value="$args.requestor.combo_name">

<input type="hidden" name=SET.summary value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>>

<input type="hidden" name=SET.description value=<PDM_FMT ESC_STYLE=JS2>"$args.description

(se ha creado a partir de la orden de cambio $args.chg_ref_num)"</PDM_FMT>>

</form>

<PDM_FORM NAME="frmDTLRO">

<script language="JavaScript">

<PDM_OBJECT>

function add_button_to_tab_banner(){

   <PDM_IF "$args.id" != "0" && "$args.category.children_ok" == 1 && $UserAuth \> 1>

<PDM_MACRO name=button caption="Actualizar Peticiones hijas [*Q]" endrow=yes func="update_child('chg', '$args.persistent_id', 'children', 'chg', 'parent', 'Órdenes de cambio', 'Orden de cambio $args.chg_ref_num<BR>Hijos')" hotkey_name="Update Child Change Orders[*Q]" id=UPDATE_CHILD newrow=no>

ImgBtnCreate("makechild", "Crear child change order", "create_new('chg',0,0,0,'PRESET=type:$args.type','PRESET=parent:$args.id','INITFROM=make_child')", true, 0,"Create a Child");

</PDM_IF>

}

</PDM_OBJECT>

Regards.

Hi Gutis,

Any idea?

Regards.

Hi, i have attached modified forms, both of them are needed for functionality to work .

Sorry wrong forms use these forms instead:

Hi Gutis,

Now it works ok. Only I've detected one problem. When the child change order capture the requestor parent, I don't know why but it puts a 'space' in the end, then when I save the change order I get a error, because the requestor is not valid.

Do you know how I can resolve this problem?

Do you know how I can capture the category parent in the child?

Thank very much,

Best Regards.

Hi, change make_child form in detail_chg.htmpl to the following

<form name="make_child">

<input type="hidden" name=SET.requestor value="$args.requestor">

<input type="hidden" name=requestor_combo_name value="$args.requestor.combo_name">

<input type="hidden" name=SET.affected_contact value="$args.affected_contact">

<input type="hidden" name=affected_contact_combo_name value="$args.affected_contact.combo_name">

<input type="hidden" name=SET.category value="$args.category">

<input type="hidden" name=SET.summary value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>>

<input type="hidden" name=SET.description value=<PDM_FMT ESC_STYLE=JS2>"$args.description

(se ha creado a partir de la orden de cambio $args.chg_ref_num)"</PDM_FMT>>

</form>

Hi Gutis,

Now the requestor and affected contact is ok. The category is not captured but no matter.

thank you so much.

Regards.

You're welcome. This will capture category as well (changes in bold);

<form name="make_child">

<input type="hidden" name=SET.requestor value="$args.requestor">

<input type="hidden" name=requestor_combo_name value="$args.requestor.combo_name">

<input type="hidden" name=SET.affected_contact value="$args.affected_contact">

<input type="hidden" name=affected_contact_combo_name value="$args.affected_contact.combo_name">

<input type="hidden" name=SET.category value="$args.category">

<input type="hidden" name=KEY.category value="$args.category.sym">

<input type="hidden" name=SET.summary value=<PDM_FMT ESC_STYLE=JS2>"$args.summary"</PDM_FMT>>

<input type="hidden" name=SET.description value=<PDM_FMT ESC_STYLE=JS2>"$args.description

(se ha creado a partir de la orden de cambio $args.chg_ref_num)"</PDM_FMT>>

</form>

Hi Gutis,

Yes it's ok. Now I capture the category.

Best Regards.